Commercial Assistant Training: Mastering Commercial Relations and Organization

Commercial Assistant Training:

Mastering Commercial Relations and Organization

Success in the field of commerce largely hinges on the quality of the relationship between a business and its clients.

To effectively maintain this relationship, a competent commercial assistant is indispensable. The "Commercial Assistant Training: Mastering Commercial Relations and Organization" has been designed to equip professionals with all the necessary skills for excellence in this essential role. Let's explore the educational objectives of this training program, as well as its comprehensive curriculum.

A- Educational Objectives

The primary objective of the "Commercial Assistant Training: Mastering Commercial Relations and Organization" is to strengthen key skills required to excel in the role of a commercial assistant. Here are the main educational objectives of this training:

  1. Adapt Attitude and Communication to Client Expectations: Learn to recognize and respond to the specific needs of each client by adjusting your communication appropriately.

  2. Master Commercial Relations Over the Phone: The telephone is a crucial tool in the commercial domain. This training will teach you best practices for establishing and maintaining successful commercial relationships over the phone.

  3. Enhance the Company's Quality Image: Discover how your role as a commercial assistant contributes to shaping your company's image and learn how to enhance it in the eyes of clients.

  4. Handle Complaints: Complaints are an integral part of commerce. You will learn to professionally manage these situations with the aim of restoring customer trust.

  5. Organize Your Work and Your Supervisor's Daily Tasks: Organization is essential in a commercial environment. You will develop skills to efficiently manage your time and that of your supervisor.

 

B- program

The curriculum of the "Commercial Assistant Training: Mastering Commercial Relations and Organization" is designed to comprehensively address all aspects of the commercial assistant role. Here is an overview of the program content:

  1. Role and Responsibilities of a Commercial Assistant: This section details the specific responsibilities and duties associated with the position of a commercial assistant.

  2. Communication and Professional Relations: Learn to build strong professional relationships with your team and develop skills in assertiveness and handling delicate interactions, including the ability to say no when necessary.

  3. Organization and Time Management: Explore best practices for time management, effective daily planning, and prioritizing tasks.

  4. Establishing Positive Commercial Phone Contact: This section focuses on the art of telephone communication, emphasizing personalized contact, alignment with the client, and cultivating a service-oriented attitude.

  5. Handling a Customer's Request: You will learn active listening, how to analyze customer needs, ensure they feel understood, and reassure them.

  6. Commercial Interface with Sales Representatives: This part of the training explores the collaboration between commercial assistants and the company's sales representatives.

  7. Dealing with Complaints and Restoring Trust: You will develop skills to effectively manage customer complaints by listening, identifying their root causes, proposing appropriate solutions, and confirming your commitment.

 

Last word

This training offers a valuable opportunity to commercial assistants and all individuals involved in the commercial field. By strengthening essential skills in communication, organization, and managing commercial relationships, it will enable participants to achieve a level of excellence in their role and make a significant contribution to their company's success. Please do not hesitate to contact us for more information and to reserve your spot in this essential training program.